How do I update my authenticator app?

Published on Aug 1, 2024Updated on Feb 12, 20262 min read142

Self-service tool

For quick access, click the button below:

Change authenticator app

I can log in to my account

App

  1. Open the OKX app and select the Main Menu in the upper left corner.

  2. Select Profile and settings > Security > Authenticator app > Change authenticator app.

    Select user center on main page

  3. Follow the on-screen instructions and select Next.

  4. Complete the two-factor authentication (2FA) verification.

  5. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

Web

  1. Go to the Profile icon and select Security.

    Find Security on the Profile page

  2. Find Authenticator app and select Change.

    Find Authenticator app in the Authentication methods section

  3. Select Continue and follow the on-screen instructions.

  4. You'll receive an email/SMS confirmation upon successfully changing your authenticator app.

I can't log in to my account

If you can't log in to your account, you can only reset your authenticator app on the OKX app.

  1. Enter your account on log in page, select Next.

  2. Select Forgot your password on enter password page and Confirm your phone/email.

  3. Select Security verification unavailable to start reset your authenticator app.

    Select security verification unavailable on reset password page

  4. Follow the on-screen instructions or contact customer support to reset your authenticator app.

Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.