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Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ967How do I display historic orders on the chart?
By analyzing historic orders, you can better understand market behavior, identify recurring patterns, and assess the effectiveness of your trading strategies. This tool is especially helpful for spotting key price levels, refining entry and exit points, and improving decision-making in future trades.Published on Nov 29, 2024Updated on Sep 10, 2025FAQ417How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected? The anti-money laundering (AML) program questionnaire is collected in order for us to comply with applicable AML laws and regulations. It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire?Published on Dec 12, 2024Updated on Oct 15, 2025FAQ77How do I use the custom formula feature?
Analyze performance: Assess a token's strength by directly comparing its performance with others. By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on Mar 5, 2025Updated on Sep 10, 2025FAQ3How do I modify TP/SL?
Here's a detailed guide on how to modify TP/SL orders on our platform.How do I modify TP/SL?Published on Jun 13, 2024Updated on Sep 10, 2025FAQ33Isolated margin mode
Depending on whether the user has upgraded to the new isolated margin mode, there will be differences in how the positions are displayed.Published on Jun 17, 2022Updated on Feb 9, 2026Product documentationHow to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3What's KYC: What to expect and why it matters?
Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ50How to monetize your groups on Orbit
Build a premium community around your expertise and earn recurring membership fees and trade commissions. Create premium groups Create a new group and choose a premium group. Charge a monthly or annual membership fee for group access. Create a new group and choose a premium group.Published on Jan 19, 2026Updated on Mar 6, 2026Product documentationHow do I earn USDG?
USDG rewards on OKX give users a simple, low-effort way to earn from their holdings. USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT,...Published on Aug 29, 2025Updated on Feb 12, 2026FAQ13How to stake and redeem ETH with EigenLayer?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 17, 2025FAQ2How does fast redemption work?
In this case, it may take some time before you start receiving your crypto.Example Assuming that you want to redeem 600 ETH and the current standard redemption period is 10 days, this is how your redemption will go with fast redemption: Phase Details Total ETH received so far Day 1: Redemption submission You submit a redemption order for 600 ETH. Due to high demand, you enter the redemption queue. 0 ETH Day 2 - 4: Redemption queue While in the redemption queue, you receive no ETH.Published on May 8, 2025Updated on Mar 4, 2026FAQ105How to avoid deposit of unsupported tokens?
When making a deposit, ensure that the token you select is supported on our platform. To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token,...Published on Oct 16, 2024Updated on Feb 12, 2026FAQ374Introduction to margin trading
Risk Assessment The higher the leverage and borrowed amount, the higher the probability of triggering a liquidation alert. If your margin level falls to 300%, you’ll receive a liquidation warning, alerting you of the liquidation risk. If your margin level falls to 100% or lower, partial or full liquidation will be triggered depending on the amount of liabilities and assets at that point in time.Published on Jun 17, 2022Updated on Dec 1, 2025Product documentationHow do I activate my Pay?
Pay is a dual-custody wallet that enables password-free and facial-recognition payments. This wallet keeps you in control by requiring your approval for every transaction, adding an extra layer of security. It also allows you to seamlessly send and receive USDG, USDC, and USDT across the X Layer network. Sending via X Layer incurs no additional fee. To enhance security, Pay incorporates advanced...Published on Feb 11, 2026Updated on Mar 11, 2026FAQ