FAQ

Account, security, and verification

Why did I receive an OKX account closure email notification? What should I do?
Published on Apr 30, 2026Updated on May 29, 20261
Why is my account restricted and what should I do?
Published on Feb 27, 2026Updated on May 29, 2026810
What's OKX Security Assistant?
Published on Jan 15, 2026Updated on May 29, 202659
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on May 29, 20263,017
OKX Beginner's Guide
Published on Nov 10, 2025Updated on May 29, 20261
Income from staking and rewards
Published on Nov 4, 2025Updated on May 29, 2026
How do I manage my tax account and documents?
Published on Nov 4, 2025Updated on May 29, 2026
Accounting methods and cost basis
Published on Nov 4, 2025Updated on May 29, 2026
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on May 29, 202662
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on May 29, 20265
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on May 29, 202618
Crypto Tax Reporting
Published on Sep 24, 2025Updated on May 29, 20262
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on May 29, 202652
How do I add my emergency contact?
Published on Jul 24, 2025Updated on May 29, 2026293
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 202637

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